Shipping policy
TERMS
Please read this policy carefully before placing an order. By placing an order through our website, you agree to the terms below.
Customers are responsible for reviewing our policies, product descriptions, sizing information and delivery times before placing an order.
If you have any questions before purchasing, contact atrxworldbiz@gmail.com
ORDER PROCESSING
Items are Made To Order unless stated otherwise. Please allow approximately 7-15 working days for your order to be processed and dispatched. This is a dispatch estimate and not a guaranteed delivery date. Different processing times may apply to preorders or specific products and will be stated on the relevant product page.
DELIVERY
Delivery times begin once your order has been dispatched and are separate from our processing time. Courier delivery estimates are not guaranteed unless expressly stated otherwise.
International orders may take longer due to customs, local couriers or circumstances outside our reasonable control.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout. Once an order has entered processing, we cannot guarantee that an address can be changed.
If you notice an error, contact atrxworldbiz@gmail.com immediately.
Where an incorrect or incomplete address supplied by the customer causes additional shipping or return costs, the customer may be responsible for those reasonable costs where permitted by law.
CUSTOMS & IMPORT CHARGES
International customers are responsible for any applicable customs duties, import taxes, handling charges or other fees imposed by their destination country unless stated otherwise at checkout.
ATRXWORLD does not control these charges.
Customs processing may also cause additional delivery delays.
REFUSED OR UNCOLLECTED PARCELS
Customers are responsible for accepting or collecting their parcel where reasonably required.
If an order is refused or not collected and is returned to ATRXWORLD, we reserve the right, where permitted by law, to deduct reasonable return-to-sender, courier or redelivery costs actually incurred.
Refusing or failing to collect a parcel does not automatically cancel an order.
MULTIPLE ITEM ORDERS
Please Note: Orders containing multiple items may be shipped separately.
LOST OR DELAYED PARCELS
Tracking information will be provided where available.
If your parcel appears lost or significantly delayed, contact atrxworldbiz@gmail.com so we can investigate with the courier.
Customers must provide any reasonable information required to assist with the courier investigation.
PREORDERS
Products marked PREORDER are not available for immediate dispatch.
By purchasing a preorder product, you acknowledge the estimated production and dispatch timeframe displayed on the product page.
Preorder dates are estimates unless expressly guaranteed. Production, supply-chain, customs or courier delays may occasionally occur.
RETURNS
All return requests must be submitted by email to atrxworldbiz@gmail.com within 14 days of delivery. Please include your order number and reason for return.
Returns sent without prior contact may be delayed or refused where permitted by law.
For change-of-mind returns, customers are responsible for all return shipping costs.
Returned items must be in substantially the same condition in which they were received and should be:
• unworn other than reasonably trying the item on;
• unwashed and unaltered;
• clean and undamaged;
• free from stains, marks, makeup, hair, deodorant, perfume, smoke or other odours;
• free from signs of wear or use; and
• returned with original tags, labels and packaging wherever possible.
Customers may only handle an item to the extent reasonably necessary to inspect the item and establish its nature, characteristics and fit.
Where excessive handling, wear, washing, damage or other customer-caused deterioration reduces the value of an item, ATRXWORLD reserves the right to reduce the refund to reflect that loss in value, where permitted by law.
We do not guarantee exchanges for incorrect sizing, colour selection or change of mind. Customers are responsible for reviewing all product descriptions, measurements and size guides before ordering.
SHIPPING COSTS ON RETURNS
For change-of-mind returns, return postage is paid by the customer. We do not provide prepaid return labels.
Original delivery charges are non-refundable except where applicable consumer law requires ATRXWORLD to refund the cost of its cheapest standard delivery option.
Any additional amount paid for express, next-day or premium delivery is non-refundable above the cost of standard delivery, unless otherwise required by law
FAULTY OR INCORRECT ITEMS
If you receive an item that is faulty, damaged, incorrect or materially different from its description, contact atrxworldbiz@gmail.com as soon as reasonably possible.
Please include your order number and details of the issue. We may request photographs where reasonably appropriate.
Nothing in this policy limits your statutory rights relating to faulty, damaged, incorrect or misdescribed goods.
CUSTOMER RESPONSIBILITIES
Customers are responsible for:
• entering accurate contact and delivery information;
• reviewing product descriptions and size guides before ordering;
• checking made-to-order and preorder processing times;
• monitoring tracking information;
• accepting or collecting deliveries where reasonably required;
• paying applicable customs or import charges where legally their responsibility;
• securely packaging change-of-mind returns;
• paying change-of-mind return postage; and
• contacting ATRXWORLD promptly if there is an issue with an order.
CONTACT
For shipping, delivery or return enquiries: ATRXWORLDBIZ@GMAIL.COM